Business Analyst

The Computer Merchant, LTD (TCM) is seeking a Business Analyst who will work closely with various stakeholders to translate requirements into actionable solutions. The role involves collaborating with teams to define and document requirements, facilitate workshops, and support quality assurance processes.

Responsibilities:

• Collaborate with business stakeholders to identify, define, document, and validate functional and non-functional requirements
• Translate business needs into clear user stories, acceptance criteria, and process flows
• Facilitate workshops, requirement refinement sessions and demonstrations to validate understanding and gain alignment
• Collaborate with the development team to ensure business needs are accurately reflected in configuration, workflows, and integrations
• Partner with the broader technical teams to ensure requirements are accurately understood, implemented, and validated through testing
• Conduct gap analyses and identify opportunities for process improvements or system enhancements
• Support Quality Assurance by reviewing test cases and validating that the delivered functionality meets requirements and acceptance criteria
• Assist with change management by providing end-user support, collaborating on training materials and performing system walkthroughs
• Track and manage documentation to ensure system processes and requirements remain accurate and accessible
• Provide input into cutover planning and readiness activities including data validation and hyper care support

Requirements:

• Strong analytical and communication skills
• Exceptional attention to detail
• Experience collaborating with business stakeholders to identify, define, document, and validate functional and non-functional requirements
• Ability to translate business needs into clear user stories, acceptance criteria, and process flows
• Experience facilitating workshops, requirement refinement sessions, and demonstrations to validate understanding and gain alignment
• Experience collaborating with development teams to ensure business needs are accurately reflected in configuration, workflows, and integrations
• Ability to partner with broader technical teams to ensure requirements are accurately understood, implemented, and validated through testing
• Experience conducting gap analyses and identifying opportunities for process improvements or system enhancements
• Support Quality Assurance by reviewing test cases and validating that the delivered functionality meets requirements and acceptance criteria
• Assist with change management by providing end-user support, collaborating on training materials, and performing system walkthroughs
• Ability to track and manage documentation to ensure system processes and requirements remain accurate and accessible
• Provide input into cutover planning and readiness activities including data validation and hyper care support