IT Product Manager

SCS Global Services is a leader in sustainability standards and certification, and they are seeking an IT Product Manager for their AI-powered SaaS platform, Verifi. The role involves owning the product vision, shaping the roadmap, and driving outcomes for the platform, ensuring a seamless user experience while collaborating with various stakeholders.

Responsibilities:

• Own the Verifi feature roadmap end to end, from multi-quarter strategic themes to near-term release planning, and serve as the single accountable owner for what the platform ships and why
• Collaborate with lead engineers to refine and clarify user stories and feature requirements ensuring roadmap features are delivered with expected results
• Define and maintain a clear product vision and narrative for Verifi that aligns executives, customers, and the engineering team on where the platform is going and how it wins
• Shape and sequence major platform initiatives, balancing near-term customer impact with the deeper architectural and capability investments required to scale Verifi
• Publish and socialize a living roadmap that is credible with customers, defensible with leadership, and actionable for engineering
• Prioritize features and investments based on measurable customer and business outcomes
• Define the success metrics for every major initiative before work begins
• Apply a consistent prioritization framework that weighs customer outcome, user experience quality, platform leverage, revenue opportunity, and engineering cost, and use it transparently to make trade-offs across competing stakeholder asks
• Cancel, defer, or de-scope work that is not earning its place, and communicate those decisions with clarity to the teams and stakeholders affected
• Partner with Project Manager to ensure feature scope aligns with delivery timelines, identifying which scope priorities span multiple release cycles if necessary to meet deadlines
• Champion the end-to-end Verifi user experience across multiple user roles, from onboarding and daily audit execution through reporting and renewal
• Run a continuous discovery practice, including customer interviews, advisory councils, usability testing, in-product analytics, and structured feedback loops with operations, customer success, and partners
• Translate insights into workflows that are measurably faster, clearer, and more effective than what customers do today
• Set and track experience quality targets (task success rate, time-on-task, support ticket volume, CSAT, NPS) and treat regressions in these metrics as priority product problems
• Maintain a working view of the audit management, GRC, ESG, and certification tech landscape, including competitive products, pricing, and emerging regulatory drivers such as CBAM, EUDR, and CSRD
• Lead competitive and market intelligence for Verifi
• Monitor customer needs and capabilities in the market, estimate gap-closure effort, and surface prioritization recommendations through the appropriate governance forums
• Partner with internal teams to ensure positioning, demos, pricing guidance, and enablement materials reflect the current and near-term platform
• Partner with operations and program leaders to ensure Verifi meets the requirements of individual certification programs without fragmenting the platform
• Represent Verifi to partners and strategic customers, and shape joint roadmap commitments that are good for both sides

Requirements:

• Bachelor's Degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
• 5+ years of product management experience in B2B SaaS, with at least 3 years owning a customer-facing platform or product area end to end
• Demonstrated track record of owning a feature roadmap and shipping outcomes, not just features, with clear before and after metrics to prove it
• Strong customer discovery practice; ability to describe how you talk to users, what you listen for, and how insight becomes a prioritized roadmap
• Fluency with outcome-based prioritization frameworks (RICE, opportunity sizing, Jobs-to-be-Done, North Star metrics, or equivalents) and the judgment to know when to deviate from them
• Excellent written and verbal communication, with proven ability to influence engineering, executive, and commercial stakeholders
• Comfortable partnering with engineering on technical trade-offs in a modern cloud and AI stack
• Domain experience in audit management, internal audit, compliance, risk management, GRC platforms, or sustainability certification
• Experience managing a multi-tenant SaaS platform with external licensees or white-label customers
• Proficiency with product analytics tools and experience running structured experimentation and A/B testing
• Product leadership certifications and training