Sr. Dir, Technical Product Management

DIRECTV is seeking a strategic and results-driven Sr. Director of Product Management to lead the development and oversight of software solutions supporting field technicians and contact center agents. This role focuses on evolving Salesforce and Genesys platforms to enable efficient operations, requiring extensive experience in software delivery in complex environments and strong leadership in product strategy.

Responsibilities:

• Translate business needs into the long-term technical vision and strategic roadmap for DTV360 software products, aligning with organizational goals and market demands
• Collaborate with senior leadership and cross-functional teams—including engineering, sales, marketing, field and customer support—to drive product initiatives from conception to market launch. Prioritize the features critical for delivery of business value and ensure they are well-specified for smooth delivery by execution teams
• Ensure that non-functional requirements are in place and comply with relevant regulatory standards and industry best practices, particularly in compliance, security, reliability, and performance
• Ensure product UX/UI are consistent with internal design system guidelines and efficiently support users
• Facilitate and resolve schedule and budget challenges that arise as requirements change or technical roadblocks interfere with delivery. Solve problems in a way that balances time to business value, program priorities, and technical team efficiency
• Engage with operations teams to support recently launched functionality, coordinating defect prioritization and prioritizing product change requests. Provide technical expertise and product knowledge to Center and Field Agent support as needed

Requirements:

• Bachelor's degree in computer science, Engineering, Telecommunications, or a related field
• 8+ years of experience in product management and program management within the telecommunications or software industry
• Expert knowledge of Salesforce is required
• Deep understanding of APIs/mS, Center and Agent Tooling and processes
• Proven ability to engage effectively with customers to gather feedback, address integration needs, and ensure satisfaction with product solutions
• Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration, innovation, empathy, and support
• Expertise in project management and development methodologies (Agile, Scrum, etc.) and tools (e.g., JIRA, Trello)
• Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences and senior stakeholders
• Strong analytical and problem-solving skills, with a strategic, data-driven approach to decision-making
• Proven experience driving business value through technology delivery
• MBA or relevant advanced degree
• Experience with Genesys Cloud and Slack collaboration