Director, Product Management

Housecall Pro is dedicated to building solutions that improve the lives of home service professionals. As a Director of Product Management, you will lead the PLG strategy and execution, overseeing product experiences that drive customer acquisition, onboarding, and retention while managing a team of product managers.

Responsibilities:

• Drive the vision and strategy across our marketing site, signup / trial, onboarding, and self-serve experiences, owning outcomes from acquisition through activation and retention
• Partner with stakeholders across marketing, sales, BD, and monetization to align self-serve and sales-led motions, shared goals, and strategic initiatives
• Execute against our AI / agentic GTM strategy through experiences that personalize the funnel, accelerate time-to-value, and reduce friction across signup and onboarding
• Use AI natively in your product development workflow — prototyping, research, evaluation, and iteration — and require the same of your team
• Drive accountability across your teams' roadmaps, ensuring your PMs are using good judgment to prioritize experiments and bets that maximize lift across the funnel
• Foster a rapid experimentation culture with structured tests, evaluations, and learning loops across acquisition and activation surfaces
• Establish, monitor, and evolve funnel KPIs (visitsignup, signupactivation, trialpaid, retention) to evaluate performance and inform opportunities
• Lead and mentor a growing team of product managers, fostering a culture of innovation, ownership, and continuous learning
• Identify and evaluate future growth opportunities and integrate them into long-term planning

Requirements:

• Native fluency using AI throughout the product development lifecycle, including research, solution options, prototyping, evaluation, and iteration
• Proven experience building and launching product-led growth motions end-to-end across acquisition, onboarding, and retention
• 10+ years of experience in product management, preferably in SaaS environments
• 3+ years in product leadership roles with direct people management responsibilities
• Demonstrated track record of delivering growth with measurable revenue impact
• Strong strategic and operational thinking with ability to toggle between vision and execution
• Experience defining KPIs and iterating based on data-driven insight
• Excellent cross-functional communication and stakeholder alignment skills
• Bachelor's degree in a relevant field or equivalent work experience
• direct experience delivering AI and/or agentic GTM solutions
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Leadership style rooted in mentorship, accountability, and collaboration
• Familiarity with conversion rate / funnel optimization and growth experimentation
• Experience scaling GTM motions in a SaaS environment, proficient understanding of SaaS economics
• Ability to scale teams and product scope in a fast-paced, high-growth environment
• Strong executive presence and ability to influence across all levels of the organization