Senior Product Manager, Exteriors

ServiceTitan is building the operating system for the trades and is seeking a Senior Product Manager for their Exteriors vertical. This role focuses on transforming how contractors manage their businesses by identifying operational gaps and developing AI-powered tools to enhance efficiency and control.

Responsibilities:

• Own the feature roadmap and delivery for production workflows in the Exteriors segment
• Map the end-to-end workflow of enterprise customers to identify friction points, inefficiencies, and gaps that create rework, delays, or lost revenue
• Lead customer discovery and market research to build deep fluency in how exteriors businesses actually operate
• Translate complex, multi-step field operations into intuitive product experiences that work for office and field staff
• Partner with engineering and design to ship AI-powered features — including intelligent recommendations, automated workflows and agentic first experiences — that measurably reduce manual work for operators at scale
• Define, track, and communicate success metrics tied to efficiency gains, adoption, and customer outcomes
• Work across engineering, design, data, and GTM teams to align on advanced AI solutions and ship features that drive measurable business value for customers
• Identify, track, and resolve cross-team dependencies before they become blockers

Requirements:

• 5+ years of product management experience, with a strong track record in B2B SaaS
• Experience owning operational, workflow, or field-service products
• Experience serving construction, trades, or service businesses is a big plus
• Sharp instincts for workflow analysis: you can walk through how a business operates, spot where things break down, and design solutions that actually fit the job
• Ability to balance complex operational realities with a relentless focus on simplicity and ease of use
• Data-driven approach to prioritization and decision-making, with the ability to define outcomes and measure impact
• Strong communication and stakeholder skills—you can bring clarity to complex problems and generate alignment across stakeholders
• Self-starter mentality: you take initiative, operate with ownership and urgency when necessary