Business Analyst IV

CareSource is a company dedicated to fostering a collaborative workplace culture. The Business Analyst IV role is responsible for driving strategic initiatives and leading cross-functional teams to deliver innovative solutions that address complex business challenges, while influencing organizational strategy and fostering continuous improvement.

Responsibilities:

• Establish and maintain strong relationships with senior stakeholders to understand business goals and drive alignment on strategic initiatives
• Review project artifacts such as business cases, contracts and architectural diagrams to ensure alignment with business objectives and requirements
• Identify, sequence, create, and maintain Epics throughout their lifecycle, ensuring traceability and alignment with strategic objectives
• Operate cross-functionally across teams and business areas to coordinate updates for Epics and Features, ensuring smooth transitions and alignment during refinement processes
• Lead teams in complex requirements elicitation efforts using advanced facilitation and modeling techniques
• Ensure comprehensive requirements documentation and traceability that aligns with strategic objectives according to corporate standards
• Provide input on project status reports related to requirements, assist in resolving escalated items, and escalate issues or risks to the Program/Project Manager and Product Owner as needed
• Provide input on change requests, incremental funding, and strategic estimates, including Business Analyst estimates
• Oversee Epic and Features throughout their lifecycle for multiple high-impact projects and programs, managing resource allocation, risk assessment, and stakeholder communication to ensure successful outcomes and alignment with business strategy
• Champion initiatives for process improvement and innovation, utilizing industry best practices to enhance operational efficiency, reduce costs, and improve service delivery
• Provide leadership and mentorship to business analysts and project teams, fostering a culture of knowledge sharing, professional growth, and continuous improvement
• Collaborate with executive leadership, IT, product management, and other departments to ensure cohesive strategy execution and successful implementation of requirements
• Take action on insights from dashboard and metric analysis to correct data and optimize business processes
• Define, track, and analyze key performance indicators (KPIs) to assess the status and throughput of requirements, providing actionable insights for continuous improvement
• Prepare and present detailed reports, including strategic findings, recommendations, and progress updates, to executive leadership and key stakeholders as requested
• Perform any other job duties as requested

Requirements:

• Bachelor's degree or equivalent years of relevant experience is required
• A minimum of seven (7) years of experience in requirements management is required
• Experience working with Azure DevOps, Service Now, JIRA, Modern Requirements, or equivalent suite of business requirements management tools and software development processes, including hybrid/agile, is required
• Proficient in Microsoft Office tools, including Word, Excel, and Visio
• Demonstrated a mastery of skill and understanding of business analysis principles, process, and applications/elicitation tools used for managing requirements
• Exceptional analytical thinking and problem-solving skills
• Extensive knowledge of IT development cycle, and Agile Framework, and other development frameworks
• Deep understanding of a project lifecycle, including processes, techniques and tools
• Strong interpersonal skills and proven ability to establish effective working relationships with stakeholders at all levels
• Exceptional written and verbal communication skills
• Ability to work independently and within a team environment
• Effective listening and critical thinking skills
• Ability to coordinate and lead cross-functional teams
• Effective decision making and problem-solving skills with close attention to detail
• Time management skills, ability to develop, prioritize and accomplish goals with a sense of urgency
• Ability to multi-task and remain flexible during organizational and/or business changes
• Customer service oriented
• Master's degree is preferred
• IIBA, Six Sigma, or Agile Certifications preferred