Key skills
Communication
About this role
Chuco is a tight-knit boutique technology services firm with a nationwide employee base, seeking a Remote Support Engineer. This role is focused on providing excellent customer service and technical support to clients, requiring strong communication skills and a willingness to learn.
Responsibilities:
- Has strong customer service skills and a friendly, personable demeanor
- Is a resourceful, disciplined self-starter with strong analytical and troubleshooting abilities
- Takes pride in doing a great job
- Is thorough and detail oriented
- Maintains professionalism under pressure and can multitask without losing site of key objectives
- Has strong research skills, welcomes the hunt for answers
Requirements:
- Less than three years of work experience or new college graduate
- Good communicator
- Ability to manage well when the client is in a pickle and really needs guidance, including escalation
- Prompt and understands the importance of communicating to clients
- Eager to learn while following prescribed procedures
- Appreciation for human factors and client service
- Strong customer service skills and a friendly, personable demeanor
- Resourceful, disciplined self-starter with strong analytical and troubleshooting abilities
- Takes pride in doing a great job
- Thorough and detail oriented
- Maintains professionalism under pressure and can multitask without losing sight of key objectives
- Strong research skills and welcomes the hunt for answers
- 2-4 years work experience in a technical support capacity with a focus on customer service responsibilities
- Knowledge and experience in troubleshooting technology; familiar with enterprise security or operations experience a plus
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with Terminal Services
- Experience with multi user technology environments (Remote Desktop Services, Citrix, virtual desktop infrastructure)
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Working Knowledge of Wireless Technologies