Customer Success Executive

MedialakeAI is a content data platform that helps organizations manage and index their digital assets across various platforms. The role of Customer Success Executive involves onboarding new customers, advising them on product usage, and collaborating with internal teams to enhance customer experience and satisfaction.

Responsibilities:

• Onboard new customers
• Build relationships between customers and the support team
• Advising customers on how best to use the products or services provided
• Collaborating with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
• Selling and consulting on technologically and scientifically advanced products
• Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products
• Identifying and establishing new business
• Giving demonstrations, training and presentations to help clients discover and understand products/services
• Liaising with existing clients
• Preparing tenders, proposals and quotations
• Providing pre-sales and post-sales support
• Negotiating contracts, terms and conditions
• Reviewing cost and sales performance writing reports and sales literature
• Supporting other members of the sales team by training them in the uses of products/services attending trade exhibitions, conferences and meetings
• Maintain accurate sales data and reports, providing insights to support strategic decision-making
• Promote the value of the product and Assist in creating training courses and educational materials