Senior Specialist, Product/Services Marketing, Reimbursement Solutions

Cardinal Health is a leading healthcare services and products company, and they are seeking a Senior Specialist in Product/Services Marketing for their Reimbursement Solutions. The role involves managing customer relationships, providing product service information, and coaching pharmacies on reimbursement consulting services to enhance customer satisfaction and income streams.

Responsibilities:

• Act as the subject matter expert for the Reimbursement Consulting Services Program
• Manage assigned stores and follow a set schedule/calendar of calls daily/weekly and monthly
• Maintain quality customer service by following RCS Advisor policies regarding contacting pharmacies
• Respond to customer inquiries
• Provide coaching on the Outcomes Platform for stores enrolled in Cardinal Health’s Reimbursement Consulting Services
• Recommend possible billing corrections that need to be made to ensure proper payment
• Assist pharmacies using reports available to ensure Patient Adherence
• Communicate current pharmacy issues to the Pharmacy owner or assigned store employee
• Maintain a relationship with store owner
• Educate stores on pharmacy industry and how it relates to Reimbursement Consulting Services
• Assigned tasks or projects as needed

Requirements:

• Bachelor's degree or equivalent work experience
• A minimum of 2 years related pharmacy technician experience
• Customer Service
• Product Knowledge
• Problem Solving
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking