Customer Service Representative

SoTalent is seeking motivated Customer Service & Sales Representatives to support customers across multiple channels and deliver exceptional service. This role involves engaging with customers to address inquiries, managing challenging interactions, and working towards achieving defined sales and performance metrics.

Responsibilities:

• Engage with customers via phone, email, chat, or social media to address inquiries and resolve concerns
• Manage challenging interactions with patience and professionalism, working to de‑escalate situations when necessary
• Escalate complex issues to appropriate teams as required
• Assist with general service requests, including payment‑related support
• Maintain accurate documentation for reporting, auditing, and quality assurance
• Identify trends and share feedback to support continuous improvement
• Work toward achieving defined sales and performance metrics
• Deliver service with confidence, empathy, and a customer‑first mindset

Requirements:

• High School Diploma or equivalent
• Minimum 6 months of customer service experience
• Must be 18+ years old
• Ability to type at least 25 WPM
• Comfortable using desktop computers with a working knowledge of Windows‑based systems
• Internet: Minimum download speed: 15 Mbps
• Minimum upload speed: 5 Mbps
• Stable connection with ping under 50 ms and no packet loss
• Proof of speed test required
• Workspace: Quiet, dedicated home workspace suitable for customer interactions
• Customer service or sales experience preferred
• College degree is an added advantage, but not required