Payment Project Manager-Retail Operations
Seattle, Washington, United States of America
Contract
2 days ago
$50 - $60 USD
Key skills
SQLAIMLGenAIAnalyticsJiraAgileLeadershipStakeholder ManagementChange ManagementCommunication
About this role
Position Overview
We are seeking an experienced Payment Project Manager to lead the design, implementation, and optimization of payment systems across retail and e-commerce channels. This role will drive payment technology integrations, POS systems, and financial workflows, while embedding AI/ML capabilities (e.g., smart routing, fraud scoring, GenAI-assisted operations) to enhance customer experience and operational efficiency.
Key Responsibilities
Project Leadership & Strategy
- Lead end-to-end payment infrastructure projects across store and digital channels
- Develop project plans, timelines, budgets, and risk mitigation strategies
- Coordinate cross-functional teams (IT, Finance, Retail, Operations)
- Ensure alignment with business goals and brand standards
- Champion AI-first delivery to improve efficiency and decision-making
Payment Systems Implementation
- Oversee POS systems and payment terminal deployments
- Manage integrations with gateways (cards, wallets, APMs)
- Deliver omnichannel payment capabilities
- Ensure integration with inventory and financial systems
- Implement AI-driven features (fraud scoring, smart routing, decline recovery)
Vendor & Stakeholder Management
- Manage vendor relationships (Stripe, Adyen, etc.)
- Negotiate contracts and SLAs
- Conduct performance reviews and resolve escalations
- Communicate progress to leadership
Compliance & Security
- Ensure PCI-DSS Level 1 compliance
- Conduct audits and implement fraud prevention measures
- Govern responsible AI use (bias monitoring, audit trails)
Training & Change Management
- Develop training for store teams
- Lead change management initiatives
- Provide rollout support and continuous improvements
Analytics & Optimization
- Monitor KPIs (success rates, latency, customer satisfaction)
- Analyze transaction data for optimization opportunities
- Apply ML/AI for forecasting and anomaly detection
Required Qualifications
Experience
- 7 10 years in payments, fintech, or retail technology
- Experience managing multi-location retail implementations
- Hands-on with POS systems and payment integrations
Technical Skills
- Payment processing, PCI-DSS, cybersecurity knowledge
- Project tools (Jira, Asana, Monday.com)
- Payment APIs and system architecture familiarity
- SQL and data analysis
- AI/ML exposure in payments
Professional Competencies
- Leadership, communication, problem-solving
- Adaptability in fast-paced environments
- Strong attention to detail
Education
- Bachelor s degree (Business, IT, Finance, or related)
- PMP/Agile certifications preferred
Preferred Qualifications
- Retail or omnichannel commerce experience
- Mobile wallets (Apple Pay, Google Pay, Klarna)
- International payments exposure
- AI/ML initiative leadership