RedCloud Consulting is a global business and technology consulting firm that has been partnering with organizations to solve complex challenges for over two decades. They are seeking a Customer Story Project Manager to oversee the production of customer storytelling assets, collaborating with various stakeholders to ensure successful delivery for executive communications and marketing initiatives.
Responsibilities:
- Program Ownership & Intake Alignment
- Review Story Requirements Briefs and validate production readiness with internal stakeholders and customers
- Partner with Executive Producers (EPs) and Writers to develop story outlines and clarify outstanding production inputs
- Confirm early alignment of customer stories with:
- Solution play priorities
- Campaign or event alignment
- Marketing or leadership initiatives
- Solicit feedback and approval from internal subject matter experts (SMEs)
- Stakeholder Management & Communications
- Schedule and lead customer kickoff calls
- Manage ongoing communications with:
- Client PM’s
- Customer stakeholders
- Legal and compliance teams
- Agency production partners
- Prepare and track follow ups to maintain production momentum
- Lead meetings with Studio and client stakeholders to gather updates for:
- Production pipeline
- Capacity planning
- Timeline adjustments
- Production Management & Sequencing
- Own production timelines, sequencing decisions, inputs, reviews, and approvals for assigned customer stories
- Collaborate with assigned writers to ensure deliverables remain on pace for deadline delivery
- Identify risks related to production timelines, approvals, or stakeholder inputs
- Escalate blockers to client FTE team as needed to remove constraints or reset stakeholder expectations
- Approvals & Publication
- Secure final customer legal approval and any required signed releases for:
- Social amplification
- Logo usage
- Official publication
- Submit finalized stories for publication via marketing services hub
- Validate content completeness prior to submission to reduce downstream update requests
- Amplification & Post Production Support
- Collaborate with Social Media stakeholders to support story amplification
- Assist with post publication updates or stakeholder requests as needed
Requirements:
- 3+ years of experience managing enterprise marketing deliverables (customer stories or similar workstreams)
- Demonstrated ability to lead meetings comprised of multiple stakeholders with competing priorities
- Experience working with Fortune 500 companies and customer legal teams requiring signed agreements or release approvals
- Ability to proactively manage communications and production dependencies across cross functional teams
- Demonstrated proficiency in Microsoft Office tools
- Experience supporting enterprise storytelling, advocacy, or field marketing programs
- Experience working within agency or cross functional marketing environments