Customer Story Project Manager

RedCloud Consulting is a global business and technology consulting firm that has been partnering with organizations to solve complex challenges for over two decades. They are seeking a Customer Story Project Manager to oversee the production of customer storytelling assets, collaborating with various stakeholders to ensure successful delivery for executive communications and marketing initiatives.

Responsibilities:

• Program Ownership & Intake Alignment
• Review Story Requirements Briefs and validate production readiness with internal stakeholders and customers
• Partner with Executive Producers (EPs) and Writers to develop story outlines and clarify outstanding production inputs
• Confirm early alignment of customer stories with:
• Solution play priorities
• Campaign or event alignment
• Marketing or leadership initiatives
• Solicit feedback and approval from internal subject matter experts (SMEs)
• Stakeholder Management & Communications
• Schedule and lead customer kickoff calls
• Manage ongoing communications with:
• Client PM’s
• Customer stakeholders
• Legal and compliance teams
• Agency production partners
• Prepare and track follow ups to maintain production momentum
• Lead meetings with Studio and client stakeholders to gather updates for:
• Production pipeline
• Capacity planning
• Timeline adjustments
• Production Management & Sequencing
• Own production timelines, sequencing decisions, inputs, reviews, and approvals for assigned customer stories
• Collaborate with assigned writers to ensure deliverables remain on pace for deadline delivery
• Identify risks related to production timelines, approvals, or stakeholder inputs
• Escalate blockers to client FTE team as needed to remove constraints or reset stakeholder expectations
• Approvals & Publication
• Secure final customer legal approval and any required signed releases for:
• Social amplification
• Logo usage
• Official publication
• Submit finalized stories for publication via marketing services hub
• Validate content completeness prior to submission to reduce downstream update requests
• Amplification & Post Production Support
• Collaborate with Social Media stakeholders to support story amplification
• Assist with post publication updates or stakeholder requests as needed

Requirements:

• 3+ years of experience managing enterprise marketing deliverables (customer stories or similar workstreams)
• Demonstrated ability to lead meetings comprised of multiple stakeholders with competing priorities
• Experience working with Fortune 500 companies and customer legal teams requiring signed agreements or release approvals
• Ability to proactively manage communications and production dependencies across cross functional teams
• Demonstrated proficiency in Microsoft Office tools
• Experience supporting enterprise storytelling, advocacy, or field marketing programs
• Experience working within agency or cross functional marketing environments