Growth Support Specialist (Marketing Business Development) (Bilingual Spanish Preferred)

Grace Hospice is a leading national provider of in-home primary care services, dedicated to delivering personalized healthcare to patients with complex needs. The Growth Support Specialist will work with the Community Liaison/Business Development team to support patient admissions, manage communications with patients and referral partners, and verify patient insurance information.

Responsibilities:

• Responsible for processing internal and external inquiries relating to patient eligibility and admission
• Responsible for initial insurance verification and accurate determination of placement
• Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most
• Adhere to internal quality, productivity, standard work expectations and compliance standards
• Thoroughly understand eligibility and enrollment processes for the Medical Group
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Timely, professional responsiveness to direct emailed inquiries
• Maintain strict confidentiality of provider, company, and patient information

Requirements:

• High School diploma or equivalent
• 1+ years of experience in a health care related field
• Proficient in Microsoft Excel, Word and Outlook
• Strong customer service, organizational, and interpersonal skills with ability to prioritize tasks
• Professional demeanor, dependable, and self-motivated
• Must be able to communicate effectively and professionally with all personnel levels inside and outside the organization
• Prior experience in insurance verification