RCM Cust Svc Support Rep-10am-7pm EST - Remote - Patient Customer Service (Sourcing)

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. They are seeking a Customer Service Support Rep within the Revenue Cycle Management Division to handle inbound calls from patients and resolve inquiries while providing a world-class customer experience. The role requires proficiency in customer service and the ability to work in a fast-paced environment.

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's office or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• Ability to work and learn in a fast-paced environment
• Attention to detail and focused
• Perform successfully in a team environment
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Energetic, passionate customer service
• Seek solutions to challenging patient billing issues
• 1 year or more call center experience
• 1 year or more medical billing, insurance claims, and explanation of benefits
• 1 year or more patient billing