Business System Analysis SME

Leidos is a company focused on digital modernization in the Intel IT sector, seeking a Business System Analysis SME to support the U.S. Coast Guard's digital transformation and enterprise automation initiatives. The role involves analyzing and optimizing business processes, translating operational needs into clear business requirements, and contributing to process standards and continuous improvement efforts.

Responsibilities:

• Analyze current-state business processes, workflows, pain points, handoffs, data dependencies, and operational constraints across USCG mission and business areas
• Lead and support business process reengineering activities to improve efficiency, reduce manual effort, and identify opportunities for automation, workflow optimization, and enterprise scaling
• Develop current-state and future-state process maps, value stream maps, customer journey maps, workflow diagrams, business capability models, and related process documentation
• Support CG-TECH-TRT in developing, managing, and improving the automation opportunity intake and backlog refinement process
• Maintain traceability between automation opportunities, business needs, strategic priorities, implementation plans, and measurable performance outcomes
• Assist in developing automation evaluation frameworks, prioritization criteria, and repeatable development pathways used to select automation opportunities for pilots
• Conduct business, technical, operational, and financial feasibility assessments for automation pilots and enterprise implementation opportunities
• Translate mission owner and stakeholder needs into clear business requirements, user stories, acceptance criteria, process documentation, and pilot proposals
• Serve as a liaison between CG-TECH-TRT, mission customers, product owners, developers, data teams, and automation teams to ensure requirements are understood and aligned with delivery priorities
• Support the development of technical demonstrations, minimum viable products, and automation pilot concepts by defining business outcomes, process impacts, user needs, and success measures
• Help define standardized performance metrics to benchmark automation implementations and support portfolio-level reporting
• Support development and execution of Digital Transformation implementation plans, including People, Process, Tools, Data, Modeling, Mission Modeling, and related implementation planning efforts
• Support Organizational Change Management and adoption strategies for pilots, including stakeholder communications, training materials, briefings, fact sheets, and sustainment documentation
• Contribute to documentation and work standardization across teams, including maintaining process repositories, decision logs, action items, risks, issues, assumptions, and dependencies
• Ensure all process documentation and deliverables comply with applicable Section 508 requirements and Government documentation standards

Requirements:

• Bachelor's degree in Business, Information Systems, Public Administration, Engineering, Operations Management, or a related field, or equivalent experience
• 8+ years of experience in business process analysis, business process reengineering, requirements analysis, process improvement, or business transformation
• Demonstrated experience documenting current-state and future-state workflows, process maps, value stream maps, customer journey maps, and standard operating procedures
• Experience supporting enterprise transformation, digital modernization, automation, workflow improvement, or technology-enabled process change
• Experience eliciting, analyzing, and documenting business requirements, user stories, use cases, acceptance criteria, and functional requirements
• Experience supporting backlog refinement, intake management, prioritization, stakeholder coordination, and Agile delivery teams
• Strong understanding of process improvement methods, business analysis practices, and operational performance measurement
• Experience conducting gap analyses, feasibility assessments, business case support, or cost-benefit analysis for process or technology initiatives
• Ability to translate operational needs into actionable requirements for technical teams, automation developers, data analysts, and solution architects
• Strong facilitation, communication, and technical writing skills with experience briefing senior stakeholders
• Experience using collaboration, documentation, and workflow tools such as Jira, Confluence, SharePoint, Microsoft Office, Microsoft Teams, Visio, PowerPoint, or similar tools
• Must be a U.S. citizen and able to obtain a DHS Public Trust
• Prior experience supporting DHS, U.S. Coast Guard, DoD, or other federal government programs
• Familiarity with Microsoft Power Platform, ServiceNow, UiPath, Appian, Salesforce, or similar business automation platforms
• Experience working with data analysts, data engineers, automation developers, enterprise architects, and cybersecurity teams in a federal IT environment
• Familiarity with FISMA, DHS/USCG security requirements, SBU environments, and documentation control practices