Adoption Marketing Events Manager

VARITE INC is looking for an exceptional Events and Operations Manager to support their Adoption Marketing Team in delivering outstanding learning event experiences for customers. This role involves end-to-end project management of learning events and customer programs to drive user adoption and retention at scale.

Responsibilities:

• Support our premier advocate program, *** Champions, 220+ of ***'s most expert customers across our CX Enterprise products
• Project manage the end-to-end judging process across 6 solutions, maintaining timelines and keeping stakeholders aligned
• Coordinate and track application submissions, ensuring organized handoffs to the judging panel
• Support Adoption Marketing managers with the onboarding and offboarding of 220+ strategic advocates, including tracking status, communications, enablement, and documentation
• Execute event programming developed in partnership with adoption marketers, managing all logistics for the in-person event
• Own vendor coordination, room logistics, catering, AV, and on-site execution
• Build and maintain the run-of-show and internal communications leading up to the event
• Support adoption marketers with Product Team participation, including managing content delivery, coordinating speaker prep, and slide collection
• Develop the event programming in partnership with adoption marketers
• Work with centralized Summit team to manage logistics for the in-person event, serving as the day-to-day point of contact for scheduling and coordination
• Support adoption marketers with Skill Exchange @ Summit sessions, including managing content delivery from customers

Requirements:

• Bachelor's degree, with an emphasis in business, marketing, or related field
• 5+ years of event, marketing, and/or customer marketing experience preferred
• Ability to leverage and use AI and agents to streamline operational processes
• Customer-centric with a 'what's best for the customer' approach
• Strong program development and management skills
• Proven ability to collaborate cross-functionally and be an exceptional teammate
• Accountable for your performance and results, and committed to delivering your best
• A font of creativity -- you take pride in coming up with fun, exciting ideas to make customers happy and successful
• Self-motivated, diligent, organized, and willing to take complete ownership of a project
• Excellent writing and interpersonal skills
• Flexible, can-do outlook, with the ability to thrive in a highly dynamic environment
• Marketo experience a plus