Director, Customer Management Risk Strategy

Zip Co is a digital financial services company offering innovative, people-centred products. As a Director of Customer Management Risk Strategy, you will lead a team responsible for managing exposure and engagement strategies across Zip’s customer portfolio, partnering with product managers and engineering teams to enhance credit strategies.

Responsibilities:

• Own credit line increases for existing customers to drive incremental transaction volume
• Own credit line decrease strategy to mitigate future losses
• Drive conversion of customers from our checkout channel to use the Zip app
• Manage and develop analysts to drive strategic changes
• Partner with Collections and Customer Experience team to monitor performance and cost
• Own strategies to drive activation from lower activity customers

Requirements:

• 15+ years of experience in financial services developing and deploying credit strategies
• Experience analyzing data and using database query language (e.g. SQL) analysis and programming and developer tools such as Python, R, Databricks, Snowflake in a financial services setting
• Quantitative background in engineering, statistics, math, economics, business, or related disciplines
• Possesses strong communication, interpersonal and presentation skills; and ability to engage and collaborate with multiple stakeholders across teams
• Possesses analytical mindset and strong problem-solving skills. Attention to detail and ability to multitask
• Experience leading and developing analytical teams
• Comfortable working in a fast-paced environment and dealing with ambiguity
• Extremely proactive communicator willing to raise flags when needed and keep team members informed of ongoing risk related activities
• Experience with regulatory compliance, such as FCRA and Reg Z is a plus