Customer Service Representative - Mandarin (Work from Home)

TP Infinity is seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representatives (Mandarin-speaking) working from home. In this role, you will be the first point of contact for customers, delivering exceptional service through email, live chat, and phone calls while handling inquiries and resolving issues.

Responsibilities:

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner
• Provide accurate information, solutions, and assistance to customers
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism
• Document customer interactions and update records in the system
• Escalate complex issues to the relevant teams when necessary
• Work closely with team members and supervisors to achieve performance targets and service level agreements
• Maintain a positive and customer-first attitude at all times

Requirements:

• Proficiency in Mandarin (spoken and written) and English
• Strong communication and problem-solving skills
• Ability to handle multiple tasks and work under pressure
• Flexibility to work on rotational shifts, including weekends and public holidays
• Willing to work night shift
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply