IT Product Manager Sr (Digital Solutions)

CalOptima is a mission-driven community-based organization focused on member health. They are seeking an IT Product Manager Sr (Digital Solutions) to lead product development and support, ensuring digital solutions align with business goals and customer needs while collaborating with cross-functional teams.

Responsibilities:

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department
• Defines and maintains product vision and roadmap aligned with organizational goals and regulatory requirements, while prioritizing features and enhancements based on business value, compliance needs and stakeholder input
• Serves as a lead and provides coordination and support to ensure effective communication, development and implementation of projects, programs and new initiatives in a cross-functional capacity
• Partners with Customer Service, Medical Management, Finance, Human Resources, Office of Compliance, and Information Technology teams to gather requirements and translate them into actionable user stories, serving as the primary liaison between business stakeholders and development teams
• Conducts ongoing customer research and establishes user‑feedback loops to validate needs, inform prioritization and guide product decision‑making
• Performs market and competitive analysis to identify trends, assess risks and opportunities, and support strategic direction‑setting
• Leads discovery activities, including user interviews and problem‑framing sessions to surface insights, validate assumptions and shape problem definitions
• Provides subject matter expertise, advises and works with business partners to resolve complex problems
• Owns and monitors the product backlog to ensure clarity, prioritization and alignment with sprint goals, while facilitating backlog grooming and sprint planning sessions
• Coordinates release readiness activities and supports go‑to‑market planning
• Provides support for existing business systems to conform to system changes and addresses and solves complex customer service tickets
• Monitors and ensures projects are delivered with quality design, agreed upon timelines and minimal disruptions due to issues or risks
• Collaborates with leadership to provide detailed project plans highlighting technical tasks, due dates and tracks progress of major projects
• Completes other projects and duties as assigned

Requirements:

• Bachelor's degree in management, business administration, information science, computer science or related field PLUS 5 years of IT product management experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying
• 4 years of experience in project management required
• 3 years of product management experience with digital web-enabled solutions required
• Master's degree in management, business administration, information science, computer science or related field
• Experience in health care, including regulatory environments such as Medi‑Cal, Medicare or Covered California
• Experience managing modern Financial and Human Capital management solutions
• Certified Scrum Product Owner (CSPO)
• Certified Professional Scrum Product Owner I or II (PSPO I/II)
• Certified SAFe Product Owner/Product Manager (SAFe POPM)
• Agile Certified Practitioner (PMI‑ACP)
• Certified Project Management Professional (PMP)