Digital Product Manager

Quest Diagnostics is seeking a Digital Product Manager who will play a critical role in translating strategy into action to enhance the digital experience for its customers. The manager will collaborate with business partners to set strategic goals, manage technology resources using Agile methodologies, and ensure operational performance of product features.

Responsibilities:

• Identify and analyze strategic factors which drive digital product performance; including competitive intelligence
• Understand the strategic orientation of innovation management for the relevant digital products
• Develop and seek innovative ideas from a wide variety of sources, internal and external, collect, evaluate, and select ideas actively search for ideas and innovative technologies outside the company
• Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation
• Conduct research into future trends and the impact and opportunity for the Quest. Make future projections as the basis for the innovation strategy
• Create and maintain end-to-end digital product journeys (from creation of concept to implementation and continuously monitoring and refining) working closely with Business stakeholders
• Proactively create and maintain detailed digital product journeys, journey progress metrics/KPIs, identify journey dependencies and risks related to other product, platforms, services, or applications and develop mitigation strategies with the Business and in support of digital product needs
• Define and document product features, product user stories to enable technical design, development, and testing
• Partner with the UX/UI team to establish experience interactions and designs based on high level feature requirements
• Partner with other Digital Product Managers to understand, develop and inform digital product roadmaps, and support roll out plans as part of Scaled Agile processes
• Lead an Agile team working with, Business, Architecture, DevSecOps, Infrastructure and other HTAS functions to support the Digital Product team and Business prioritize and groom product backlogs regularly
• Develop and deliver progress reports for digital journey progress, risks, and metrics
• Monitor, Manage and report on operational performance, including Functional, Technical and Customer Satisfaction that ultimately translate back to financial returns
• Challenge the current state performance, and own any below average performance actively
• Constantly pursue improved ways of operating – not only the product, but our processes and team design

Requirements:

• Bachelor's degree in Computer Science, Business, or a related field. Equivalent work experience may be considered in lieu of a Bachelor's degree
• 2-5+ years' experience in a similar role (can include related experience, such as Agile, Engineering, UX or Analytics)
• Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence successful product outcomes
• Self-driven, highly motivated individual
• Customer Experience Management
• Digital Product Management
• Competitive Intelligence
• Design Thinking
• Business/Digital Analysis
• Financial Planning/Management
• Agile
• Strong analytical and critical thinking skills
• Deep technical skills
• Ability to build strong and trusted relationships
• Collaborate with others for optimal results
• Ability to work independently and drive for results
• Able to showcase previous digital product improvements that you owned
• Demonstrate how you've leveraged Customer Experience processes to act as an advocate for customers
• At least 2 years' experience working in an Agile framework with digital products
• Experience in coaching, mentoring and/or training other team members
• Certified Scrum Professional (CSP)
• Lean Six Sigma
• Business process mapping (BPM) skills beneficial