Senior Manager, Customer Success Specialist - Connect, Connect Specialty Sales

Amazon Web Services, Inc. is one of the fastest growing businesses in the world, reshaping how enterprises consume information technology. They are seeking a Senior Manager, Customer Success Specialist to guide AWS customers through their cloud journey, ensuring effective collaboration among various teams to deliver successful outcomes and drive customer satisfaction.

Responsibilities:

• Help guide AWS customers along their multi-year journey to the cloud
• Ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer
• Be a critical partner to our customers, leveraging your experience with large scale cloud transformations
• Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey
• Interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations
• Translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones
• Manage cadence by leading the reporting and tracking functions along the way
• Execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the SDM that are critical to the success of our customer’s cloud journey
• Think big, invent and take ownership on customer challenges
• Bring the best of AWS/ Amazon to our customers, proactively help solve the customer’s challenges through new ideas, tools and mechanisms
• Evangelize AWS services and influence customers for adopting them
• Be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation
• Contributing to the day-to-day management of the customers successful migration to AWS
• Create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success
• Run attach service plays, customer engagements to drive adoption of migrating services
• Work with our partner community to scale and align key members of the services team for optimization and retention efforts
• Uncover cases that align to Connect unique business value to be shared with AWS Marketing