Customer Service Representative

SoTalent is seeking Customer Service Representatives to join a dynamic, work‑from‑home team supporting customers across a variety of needs. This role offers an opportunity to build a long‑term career in a supportive environment that values growth and collaboration.

Responsibilities:

• Respond to customer inquiries across multiple channels
• Deliver high‑quality service through active listening and clear communication
• Handle sensitive customer information with professionalism and discretion
• Strive for first‑contact resolution through proactive problem‑solving
• Calmly manage and de‑escalate challenging interactions when needed
• Escalate issues appropriately following established guidelines
• Document interactions accurately for quality and reporting purposes
• Share insights and feedback to improve customer experience
• Promote additional products or services when applicable

Requirements:

• High school diploma or equivalent
• At least 6 months of customer service experience
• Must be 18 years or older
• Ability to type 25+ words per minute
• Comfortable using Windows‑based desktop systems
• Strong adherence to processes with a customer‑first mindset
• Ability to collaborate effectively with peers and leadership
• Excellent verbal and written communication skills
• Organized, analytical, and solution‑oriented approach
• Emotional awareness and ability to perform under pressure
• Openness to feedback, schedule flexibility, and evolving procedures
• Critical thinking skills to evaluate situations and act decisively
• High‑speed wired internet connection
• Minimum 15 Mbps download / 5 Mbps upload
• Low latency and no packet loss
• No satellite, mobile hotspot, P2P, or VPN connections
• Internet speed verification required
• Dedicated, quiet, and distraction‑free workspace
• Previous customer service or sales experience preferred
• College education is a plus, not required