Engineering Manager, Customer Support

BEUMER Group is an international manufacturing leader in intralogistics, and they are seeking an Engineering Manager for their Customer Support division. This role involves leading a multidisciplinary team responsible for supporting and optimizing BEUMER’s installed systems, focusing on lifecycle engineering and ensuring systems operate reliably and efficiently.

Responsibilities:

• Lead and develop a team of engineers and technicians supporting customer systems and service initiatives
• Provide coaching, technical guidance, and training to ensure high performance and continuous skill development
• Set team goals aligned with Customer Support objectives, including system reliability, response time, and customer satisfaction
• Ensure team members have the tools, resources, and support needed to execute service engineering work effectively
• Oversee multiple service engineering projects simultaneously, including retrofits, upgrades, and modernization initiatives
• Partner with Customer Support, Service Operations, and Sales to scope and deliver service solutions for the installed base
• Manage budgets, schedules, and resource allocation to ensure successful delivery of service-related projects
• Drive execution of engineering efforts that improve system performance, extend asset life, and reduce downtime
• Provide technical oversight across mechanical, electrical, and controls disciplines for installed systems
• Ensure engineering solutions for upgrades and modifications meet BEUMER standards, customer requirements, and operational needs
• Collaborate with internal engineering teams and external partners to implement best-fit technical solutions
• Drive continuous improvement initiatives focused on system reliability, maintainability, and service efficiency
• Lead root cause analysis efforts for recurring system issues and implement corrective and preventive actions
• Identify trends across the installed base and develop standardized solutions to enhance performance
• Act as a key technical interface for customers, communicating solutions, project updates, and system improvements
• Partner with internal stakeholders across Service, Engineering, Sales, and Operations to align priorities and execution
• Translate complex technical concepts into clear, actionable insights for both technical and non-technical audiences
• Oversee the design and modification of systems for existing installations, including mechanical, electrical, and controls updates
• Ensure all designs for upgrades and retrofits meet performance requirements and comply with applicable standards
• Oversee testing and validation of system modifications, ensuring performance, safety, and compliance
• Support commissioning and re-commissioning efforts for upgraded or modified systems
• Lead resolution of complex technical issues in live operational environments
• Guide teams through diagnostics, root cause analysis, and implementation of sustainable solutions
• Drive innovation within lifecycle services by identifying new technologies, digital tools, and modernization opportunities
• Support development of scalable upgrade packages and service offerings for the installed base
• Ensure all service engineering activities comply with OSHA, ISO, and applicable regulatory and safety standards
• Promote a strong safety culture, including risk assessments and mitigation strategies for field work
• Ensure all engineering outputs and service solutions meet BEUMER quality standards and customer expectations
• Oversee quality control processes and implement corrective actions where necessary
• Ensure accurate and up-to-date documentation for system modifications, service projects, and engineering changes
• Promote knowledge sharing and standardization across the service engineering team
• Ensure team members are trained in relevant technologies, safety standards, and service procedures
• Foster a culture of continuous learning and technical excellence
• Stay current on evolving industry regulations and ensure team compliance with all applicable requirements

Requirements:

• Bachelor's degree in Mechanical, Electrical, or related Engineering field (Master's preferred)
• 10+ years of engineering experience in material handling, automation, or related industries
• Proven experience leading engineering teams, preferably within service, support, or lifecycle environments
• Strong multidisciplinary knowledge across mechanical, electrical, and controls systems
• Experience with automated material handling systems and related technologies
• Demonstrated ability to support retrofit, upgrade, and installed system optimization initiatives
• Ability to manage multiple priorities and projects in a fast-paced, customer-driven environment
• Strong decision-making and problem-solving skills, particularly in operational/live system contexts
• Proven ability to drive process improvements and standardization
• Demonstrated experience leading and managing a team, with direct people management responsibilities (e.g., coaching, performance management, and team development)
• Excellent communication skills (verbal and written), including customer-facing interactions
• Strong interpersonal and leadership skills with the ability to influence across functions
• Self-motivated, proactive, and results-oriented with a strong sense of ownership
• High level of organization, attention to detail, and ability to execute under pressure
• Willingness and ability to travel domestically and internationally to support customer sites and service initiatives