Marketing Operations Program Manager, Sold Funnel

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. They are seeking a Marketing Operations Program Manager for the Sold Funnel to lead programs that enhance sales development through technology and data management, while collaborating with various teams to implement scalable solutions.

Responsibilities:

• Create and lead programs to transform sales development with AI SDRs
• Lead requirements, selection, contracting, implementation, and adoption of third party software; drive new custom features in the company’s implementation of third party software
• Own end-to-end program delivery for initiatives; maintain program communications; address recurring sales development operational challenges; define objectives, success metrics, and build repeatable processes that scale
• Partner with product and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling
• Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed
• Drive ongoing operations improvements through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows
• Maintain scalable documentation and support coordination with local and global teams and cross-functional partners across time zones
• Partner with sales development managers and analysts to define metrics, create dashboards, and implement regular dashboard reviews to ensure adoption and impact of initiatives

Requirements:

• 6+ years of experience in B2B marketing/sales/revenue operations or a related program management role in a high-growth technology environment
• 3+ years of experience working day-to-day with CRM platforms, lead management, and Sales Development tools like Gong, Salesloft, Outreach, Orum, Dialpad, Vidyard, Qualified, and Clay
• 3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiatives
• Experience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat
• 3+ years of experience doing your own analysis using queries, dashboards, and AI and partnering with analysts and data scientists for more complex analytics needs
• 3+ years of experience defining your own scope and goals and collaborating with a distributed, global team to deliver on them
• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering
• 3+ years of experience with Salesforce, including lead management, campaign attribution, and marketing-to-sales data flows
• Experience implementing AI tools to improve marketing operations workflows and productivity
• Experience working with global teams on a day-to-day basis
• Experience in the financial services, payments, or B2B software industries