Drexel Co-Op: Business Analyst

NBME is proud to partner with Drexel University, offering students the chance to apply their academic skills in a professional setting. The Business Analyst Co-Op role involves managing customer requests, facilitating user adoption of a new volunteer management system, and supporting volunteer management processes.

Responsibilities:

• Triages external customer (volunteer) requests within the shared Volunteer Services Outlook inbox
• Communicates professionally with internal and external customers of the Volunteer Services unit
• Facilitates user adoption of new cloud-based volunteer management system (VMS) by: assisting with training and troubleshooting sessions, participating in the development of communication plans and use cases, creating process flow diagrams and step-by-step process guides
• Maintains up to date information in the VMS and performs administrative tasks related to volunteer management processes
• Supports the recruiting of subject-matter experts to committees by producing reports on current and potential volunteers
• Appropriately handles the storage, distribution, and destruction of sensitive data

Requirements:

• Must be a student at Drexel University, enrolled in the following majors: Business, Information Systems, Management Information Systems, Healthcare Administration/Management, Human Resource Management, Legal Studies
• Excellent attention to detail
• Continuous improvement mindset
• Strong writing skills
• Independently motivated
• Demonstrated skill in use of computer applications, particularly proficiency in Microsoft Office suite with emphasis on SharePoint, Word, Excel, and Outlook
• Experience with Microsoft Access and Microsoft Visio
• Experience with functional testing, relational databases, or process flow diagrams
• Knowledge of medical terminology and medical education terminology