Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives for their Insurance Call Center team. The role involves assisting members with inquiries related to AAA memberships and providing proactive solutions in a fast-paced environment.

Responsibilities:

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Requirements:

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, 'can-do' mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
• Dedicated, quiet workspace without interruptions
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for downloads and 10 mbps for uploads
• Internet service must adequately support the employee's work hours to ensure optimal voice & data quality
• You are required to provide documentation regarding your carrier & internet speed
• Demonstrated ability to uphold productivity and confidentiality in a remote setting
• Regular attendance in virtual team meetings and training sessions
• Availability during standard business hours and flexibility for possible shift adjustments