Remote Customer Service Representative

Kobie is a recognized leader in loyalty solutions, committed to delivering exceptional customer experiences. As a Remote Customer Service Representative, you will be the frontline of customer interactions, solving problems and building trust while utilizing industry-leading technology to enhance service delivery.

Responsibilities:

• Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
• Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
• Manage a high volume of inbound calls to meet and exceed client contractual obligations
• Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
• Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
• Utilize internal systems, tools, and resources proficiently
• Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
• Stay informed on program updates, enhancements, and promotions to effectively support callers
• Escalate unresolved issues promptly as per established procedures
• Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
• Support major brands by becoming an expert in their loyalty programs, products, and services
• Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
• Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence
• Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
• Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
• Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
• Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
• Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected
• Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!

Requirements:

• High school diploma from an accredited institution recognized by the US Department of Education
• Minimum of 2 years of customer service experience
• Proficiency in Microsoft Office Suite
• Ability to navigate multiple systems simultaneously
• Completion of a 6-week remote Training Program with full attendance and engagement
• Strong problem-solving skills
• Attention to detail
• Proactive approach to customer care
• Excellent verbal and written communication skills
• Consistent professional demeanor in all forms of communication
• Reliable, flexible, and ready to work in a dynamic environment
• Availability for evening and weekend shifts as needed
• Adequate work at home / quiet office setup with a strong internet connection