Customer Service Representative (Remote)

SoTalent is a global digital business services company hiring Remote Customer Service Representatives to support customers across various industries. The role involves handling inbound inquiries, resolving issues, and ensuring positive customer interactions in a fast-paced remote environment.

Responsibilities:

• Handle inbound customer service inquiries via phone and support channels
• Provide professional, empathetic, and solution-focused customer support
• Resolve customer concerns and de-escalate issues when needed
• Accurately document interactions and maintain customer records
• Follow established processes and compliance guidelines
• Escalate complex issues appropriately
• Support customer satisfaction and first-call resolution goals
• Upsell products or services where required

Requirements:

• Minimum 6 months customer service experience
• Strong communication and active listening skills
• Comfortable working with computer systems and Windows-based platforms
• Ability to multitask and work in a structured remote environment
• Typing speed of at least 25 WPM
• Strong problem-solving and organisational skills
• Ability to remain calm and professional under pressure
• High school diploma or equivalent required
• Stable high-speed internet connection
• Quiet, dedicated workspace
• Minimum internet speed requirements apply
• Must be based in an approved U.S. state