Product Manager II

Fabletics is currently looking for a Product Manager II to join their Retail Technology team, which focuses on enhancing the in-store experience. The role involves leading initiatives for platform enhancements and acting as the primary product manager for field support workflows and system integrations.

Responsibilities:

• Own prioritization and execution of small–mid enhancements; improve reliability, reduce tech debt, and drive operational efficiency across the retail tech stack
• Partner with UX/Design to lead discovery, develop wireframes, and deliver customer-first solutions for store associates
• Collaborate with retail engineering and cross-functional platform teams; validate feasibility and manage system dependencies and integrations
• Translate business needs and field insights into clear PRDs, technical specs, and business logic
• Manage day-to-day agile delivery—user stories, MVPs, sprint planning, QA/UAT, and in-store rollouts
• Own escalations, triage issues, and prioritize fixes; support stores through testing, pilots, and on-site validation
• Use data to track performance and iterate; tie improvements to business impact (e.g., POS uptime, resolution time)
• Run A/B tests and conduct market research to inform product direction
• Leverage AI tools (e.g., Claude) to streamline documentation, analysis, and workflows

Requirements:

• 2 to 4 years of experience in product management or digital/ecommerce roles, ideally with a history in highly technical products, Retail Operations, Point-of-Sale systems, or enterprise support systems
• Willingness to Travel: Required to travel 10 to 20% of the time to local or regional retail stores for in-person support, deployments, and field testing
• Strong Technical Acumen: Highly comfortable diving into system architectures, reading API documentation, navigating data structures, and working dynamically with engineers
• Familiarity with agile methodologies and demonstrated ability to drive cross-functional collaboration and gain alignment across highly matrixed stakeholders
• Proficient in writing precise user stories, defining MVPs, and interpreting analytics
• Passionate about improving customer experiences across web and mobile platforms, as well as the associate experience natively in-store
• Data-informed decision-making, root-cause analysis, and strong attention to detail
• AI-Forward Mindset: Demonstrated experience using Generative AI (e.g., Claude, ChatGPT) to supercharge your daily workflows
• Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation
• Proficient In: Jira, Confluence, Asana, Microsoft Teams
• Comfortable with API testing concepts (e.g., Postman), basic data queries, and understanding system-to-system integrations
• Figma, User Testing, Miro
• Tableau, Heap, LaunchDarkly or similar data analytics platform and experimentation tooling
• CMS & Architecture: Headless CMS and Commerce Architecture. Familiarity with iOS native apps, mobile hardware integrations (payment terminals, RFID scanners, receipt printers), and omnichannel architecture
• AI Tools: Claude (including system prompts, skills, and projects), ChatGPT, and a general appetite for agentic automation