Senior Customer Success Specialist - GenAI, AWS Specialist and Partner Organization

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. They are seeking a Senior Customer Success Specialist GenAI who will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by engaging with customers and developing comprehensive customer success strategies.

Responsibilities:

• Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption
• Develop and execute customized success plans with customer’s enterprise adoption strategy and business goals for respective service domain
• Architect solutions to address those opportunities and work with AWS’s partners to architect, implement and drive adoption
• Develop and scale customer success programs through respective service domain teams and partner success team
• Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs
• As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains
• Track and analyze adoption metrics to measure effectiveness and identify areas for improvement
• Develop governance frameworks for sustainable adoption at scale across domains
• Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization
• Drive customer advocacy through success story documentation and advocacy program participation
• Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams
• Analyze trends in customer requests and pain points to identify potential product improvements