Business Analyst

In person interview may be needed. Onsite from day 1. Only SC residents

Location: Columbia, SC

Duration: 12+ months

Responsibilities

This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDs) and assisting counties during the Maintenance and Operations phase of the FCCMS project.

Business Analysis

Review functional designs produced by vendor.

Create models to document existing, and proposed business processes.

Develop General System Design (GSD documents for new or enhanced system functionality.

Analyze proposed business process and software changes.

Testing

Execute test scripts.

Develop test scenarios/test cases and test scripts.

Record and verify test results.

Analyze and report test results.

Report defects to Test Manager/Test Team

Perform Regression Tests

Reproduce defects/demonstrate defects to development as needed.

Participate in Incident Review Meetings as needed.

Provide data analysis and root cause analysis as needed.

Review requirements, component designs and use cases and maintain test script traceability to each as applicable.

Prepare test data, including interface data files as needed, for executing test scripts.

Review test related work products, including but not limited to system test reports, training materials, computer-based training (CBT) courses and others as needed.

Participate in the monitoring and reporting on the execution of the System Development Contractor's performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor's tools and appropriately extracting data to produce metrics and reports.

Training

Conduct End User Training for designated counties during rollout.

Ability to travel within the State to conduct onsite training as needed.

Ability to discuss application and configuration while relating application training to Clerks of Court staff's "every day" business.

Follow up on end user questions with Functional and Technical Experts in a timely manner.

Create and update end user training documents to include Participant Guides, FAQs, Workarounds, and Customized User Manual

Create computer-based training videos.

Provide online training.

Other Responsibilities Include

Create End User Training Materials as needed.

Conduct level 2 help desk support of higher complexity application defects

Follow up on end user questions with Functional and Technical Experts in a timely manner

Update Application Configuration as needed.

Conduct help desk ticket resolution related to the FCCMS application.

Communicate announcements, workarounds, and FAQs to all FCCMS application users.

Create and update Adobe Acrobat forms and documents.

Skills Needed

5+ years of experience preparing, documenting, and executing test criteria, test cases, test scripts, and test plans for IT systems projects

2+ years of experience using, configuring, and maintaining the Family court case management system (FCCMS)

2+ years of experience with Component testing, Integration Testing, Security Testing, Performance Testing, Regression Testing, Acceptance Testing

Experience documenting existing and proposed business processes

Previous judicial experience

Previous experience in state government

Experience testing Judicial or Case Management System Development projects

Experience with Agile or Waterfall methodologies

Required Education:

BS/BA degree or equivalent work experience