Senior Technical Product Manager, SNAP Resupply

Resmed is seeking a Senior Technical Product Manager to modernize how HME providers run resupply at scale. In this role, you will turn product strategy into shipped capabilities, partner with various teams to define problems and deliver solutions, and drive automation and operational readiness.

Responsibilities:

• Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time; maintain KPI dashboards and drive post-launch reviews
• Run refinement, sprint planning, and releases; create clear user stories & acceptance criteria, workflow diagrams, and rollouts with feature flags/guardrails
• Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift
• Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering
• Partner with Services/Support on runbooks, enablement, and release notes so customers and field teams adopt changes smoothly
• Drive cross-team delivery with urgency and clear ownership

Requirements:

• 5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record
• Proven ability to write requirements, workflow diagrams, and acceptance criteria that de-risk builds
• Analytics fluency and hands-on experimentation experience (A/B, flags)
• Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams; crisp, executive-ready communication
• Familiar with healthcare IT concepts (HIPAA/BAA, auditability), as well as CRM workflows
• SQL proficiency
• Evidence of being an AI 1st Technical Product Manager
• Work with other Product Managers and TPMs in the Brightree and Resmed organization
• Responsible for story reviews, work closely with engineering team to define sprint work
• Experience with troubleshooting issues as part of the Support process
• Successful beta test scripts and participate in Launch Process
• Code literacy (strongly preferred): can read and discuss code at a high level