Licensed Customer Service Representative (Commercial Property and Casualty Insurance)

biBerk Business Insurance is a growing insurance company focused on providing straightforward insurance policies to small businesses. The Licensed Customer Service Representative will serve as the frontline ambassador, addressing policyholder inquiries and ensuring exemplary service.

Responsibilities:

• Address policyholder service inquiries via phone and email, such as certification, billing, policy modifications, etc
• Document all customer interactions clearly and accurately in our systems
• Meet case volume targets as set by Service Leadership
• Exhibit professionalism in all phone and email communications
• Acquire in-depth knowledge of THREE’s product, processes, and compliance standards
• Collaborate with teammates via phone, email, and Slack to fulfill service request and exchange knowledge

Requirements:

• 2 years' experience in call center or similarly fast-paced customer service environment
• Insurance Industry experience
• Active Commercial Property and Casualty license
• Strong computer skills, preferably with experience using Microsoft Outlook, Videoconferencing tools (e.g. Zoom, Teams), and CRM platforms (e.g. Salesforce)
• Comfortable with new technology and willingness to learn new systems quickly
• Ability to take phone calls and answer emails for up to 8 hours a day
• Ability to receive and immediately apply coaching and feedback
• Remote hires must have wired high-speed internet and a private workspace to take calls without interruption