Manager, Product to Manager, Business Strategy & Operations

CVS Health is a company focused on improving healthcare solutions and creating a more connected health experience. They are seeking a Manager, Product to Manager, Business Strategy & Operations to support the development and optimization of their Adherence Solutions product suite, overseeing product management processes and collaborating with cross-functional teams to ensure client satisfaction and program success.

Responsibilities:

• Create and manage reports related to product operations, outcomes, and finances
• Monitoring targeting processes to ensure the flawless execution of programs
• Complete analyses and use data to inform decisions on key product features
• Support the development of briefings and PowerPoint presentations for internal stakeholders and external clients, focusing on product outcomes, strategy, operations, sales/marketing, and finances
• Take ownership of key product roadmap items by defining strategies or features, conducting feasibility studies and business cases, outlining next steps, executing plans, and collaborating with cross-functional teams such as Operations, Data Science, and Engineering
• Assist with day-to-day responsibilities to ensure products operate effectively, including addressing client inquiries, identifying, and resolving operational issues, and providing additional support as needed
• Ensure milestones are met through effective project management and coordination across workstreams, identifying and communicating dependencies and risks
• Monitor program performance rigorously, proactively resolving issues to ensure flawless execution and continuous improvement
• Complete analyses and use data to inform decisions; present recommendations to leaders in efforts to develop products and solutions which will have a profound impact on the strategic direction of the company
• Partner with vendors and multiple teams across the enterprise to ensure client satisfaction, operational effectiveness and program financial goals are achieved
• Develop presentations and briefings for internal and external stakeholders
• Become a subject matter expert on medication adherence

Requirements:

• Five or more years of experience in product development, product management, strategy & operations, or consulting
• Strong analytical and critical thinking skills
• Proficient in Excel and PowerPoint; able to turn data into actionable insights and compelling presentations
• Highly collaborative, with experience working across operations, data science and data engineering, finance, marketing, and sales
• Ability to manage multiple projects simultaneously, and to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
• Demonstrated team player, able to develop cross-functional relationships and communicate effectively with all levels of the organization
• Must be results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals
• Self-starter who thrives in a fast-paced environment and can work independently with minimal guidance
• Bachelor's degree required
• Prior healthcare industry experience
• Experience with product lifecycle, developing business cases and testing new initiatives
• Strong written and verbal communication skills
• Excellent organizational skills
• Superior problem-solving skills
• High level of independent judgment and initiative required
• Master's degree preferred