Key Account Manager, End Customer

Axis Communications is a network technology company and industry leader that creates innovative solutions for improving security and business performance. They are seeking a Key Account Manager, End Customer who will manage major customer relationships and coordinate resources across various departments to enhance client engagement and satisfaction.

Responsibilities:

• Acts as the point person within Axis to manage all aspects of relationship with assigned major accounts
• Responsible for the daily management of accounts from its inception and assignment to the point of transition
• Responsible for strategic management of the accounts with the goal of deepening the Axis relationship across product lines, geographical boundaries and over an extended time horizon
• Involved in the sale and implementation of accounts including: presentations and proposals to decision makers, site management of pilot installs, integration testing with ecosystem partners
• Manages the relationship with all end-users and ecosystem partners involved in the account
• Builds a team around the account and coordinates all resources and communication between sales, business development, marketing, technical services
• Writes and maintains all documentation related to the account. Including meeting minutes, notes, designs, Axis CRM, tracking tools
• Involved in account design including: site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings (Visio, CAD, etc.), system design including 3rd party recommendations and integration
• Maintains precise documentation of product configuration and specifications that are relevant to the account
• Assembles necessary weekly/bi-weekly/monthly reporting as required
• Responsible for coordinating any post-sales support or technical assistance
• Perform other related duties as assigned

Requirements:

• Strong account management and teambuilding skills with particular focus on attention to detail and strategic planning
• Proven ability to build strategic and trusted relationships at all levels with the end user
• Ability to manage relationships with multiple integrators, distributors & partners competing for the same account
• Strong communication (verbal, listening, written), presentation, and training skills
• High level of technical ability for shootouts, proof of concepts, pilots and pre & post-sale troubleshooting
• Ability to convey complex technologies and specifications easily
• Experienced design documentation skills (schematics, flow charts, metrics, FOV, pixels on target, etc.)
• Strong knowledge of the physical security market, including products and future trends
• Knowledge of video transport protocols and compression technologies
• Bachelors' Degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems
• 5+ years in the role of Sales, National / Key Accounts, Sales Engineering, or Project Management ideally in the video and physical security markets
• Employee is occasionally required to lift 20-40 lbs
• Ability to climb and stand on ladders or lifts for extended period of time
• Ability to work with heights. Ceilings, ladders, roof tops, etc
• Up to 60% travel is to be expected on occasion
• Experience with Salesforce preferred