Customer Success Manager - DOD/DOW

UiPath is a company committed to creating category-leading enterprise software that harnesses the transformative power of automation. They are seeking an experienced Customer Success Manager to join their Public Sector team, focusing on supporting mission-critical transformation and AI initiatives for clients in the Department of War.

Responsibilities:

• Drive Project Delivery: Take hands-on ownership of customer implementations, unblocking technical and political hurdles to ensure successful outcomes
• Bridge Technical & Business: Serve as the functional liaison between product engineering teams and customer delivery teams, translating complex technical requirements into actionable solutions
• Navigate Federal Complexity: Manage communications across multiple stakeholders, handle political sensitivities, and deliver executive-level readouts
• Enable AI & Automation: Support customers in leveraging UiPath's agentic AI capabilities, including LLM integration and agent-building in secure government environments
• Collaborate with Technical Teams: Partner closely with Technical Account Managers (TAMs) who handle development work, while you focus on project orchestration and customer success
• Own the Agentic Transformation Roadmap: Define and drive the client's automation strategy, from planning through value realization, coordinating across internal and external workstreams

Requirements:

• Federal Experience: 3+ years working with public sector/government clients with demonstrated passion for federal mission work
• Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
• Delivery Mindset: Comfort with technical project execution and hands-on problem-solving in complex environments
• Adaptability: Ability to thrive in UiPath's evolving customer success model
• Experience with federal system integrators (e.g., Protiviti, Deloitte, Accenture Federal)
• Background in AI and automation consulting
• Familiarity with UiPath platform (training provided)
• Located in the DMV area