Technical Project Manager

TRUE Property Insurance is a reciprocal insurer focused on serving homeowners in storm-prone regions across the United States. They are seeking a Technical Project Manager to lead cross-functional teams in the management and delivery of high-quality software products, ensuring seamless integration and continuous process improvement.

Responsibilities:

• Lead end-to-end management of software development projects, from planning and scheduling to execution and release
• Coordinate and manage the release of software, ensuring that releases are on time and meet quality standards. Develop, maintain, and automate release processes
• Oversee Agile ceremonies (stand-ups, retrospectives, planning, etc.) and ensure the team follows Agile best practices. Facilitate sprints, backlog grooming, and sprint reviews
• Manage Jira workflows, boards, and reporting tools. Configure Jira for optimal team performance and use it to track project progress, identify bottlenecks, and report on key metrics
• Administer Jira environments, manage permissions and configurations, support plugins and integrations, and create complex multi-project and executive dashboards that provide actionable insights for leadership and delivery teams
• Work closely with development, QA, DevOps, and product teams to align on project goals, ensure resource availability, and mitigate risks
• Act as the main point of contact for stakeholders, ensuring timely communication of project updates, risks, and timelines. Provide detailed reports and dashboards to senior management
• Identify, track, and resolve project risks and issues in a proactive and timely manner
• Drive process improvements in release management, Agile processes, support operations, and tool configurations to increase efficiency and scalability
• Ensure that all project documentation, release notes, and Agile artifacts are properly maintained and up to date

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience)
• 5+ years of experience in technical project management, with a focus on software release engineering
• Proven experience managing projects using Agile methodologies (Scrum, Kanban, etc.)
• Extensive expertise in Jira administration, including setting up workflows, dashboards, and metrics reporting
• Advanced Jira SME experience, including workflow design, dashboard development, automation rules, plugin/integration management, and enterprise reporting
• Strong understanding of CI/CD pipelines and release automation
• Excellent problem-solving skills with the ability to navigate and resolve complex technical challenges
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and with senior management
• Experience with tools like Confluence, Git, and Jenkins (or other CI/CD platforms) is a plus
• Certified Scrum Master (CSM) or PMI Agile Certified Practitioner (PMI-ACP)
• Experience managing Kanban-based production defect tracking, application support workflows, and issue resolution processes in fast-paced technology environments
• Prior experience with cloud platforms (AWS, Azure, GCP) and their release management processes
• Familiarity with scripting languages for automation (e.g., Python, Bash)
• Experience with Jira plugins and marketplace applications such as Structure, ScriptRunner, Advanced Roadmaps, EazyBI, Tempo, or similar enterprise Jira tools is highly preferred