Customer Service Representative

Brown & Brown is a company that values self-starters and customer commitment. The Customer Service Representative role involves ensuring high service standards, answering technical questions about Residential Earthquake policies, and processing policies accurately while adhering to underwriting guidelines.

Responsibilities:

• Underwrites new submissions. Follow and apply product specific underwriting guidelines to a high volume of new business submissions
• Must be able to accurately respond to producers 'on the spot' with application/policy issues/questions
• Assist producer in rating policies
• Must understand how the rating system works and be able to apply it to different circumstances and scenarios, and be able explain the results
• Answer producer questions relating to specific policy language with a high level of comprehension and communicate clearly to the producer and other agency staff, and accurately document the system
• Understand and effectively navigate the policy issuance and billing system functions
• Provide timely follow-up attention to details relating to the processing of business
• Develop effective relationships with producers
• Ability to handle difficult producers and resolve their complaints or problems concerning policies, billing, etc. while following guidelines and procedures
• Provide written correspondence to producers and insureds regarding issues relating to policy issuance, underwriting guidelines, billing, customer complaints, etc
• Projects for the division as necessary as deemed necessary by Supervisor and/or SVP
• Provides outbound marketing calls to assigned group of producers
• Other duties as assigned

Requirements:

• Ability to multi-task in a fast paced environment
• Ability to take high volume of phone calls and/or emails
• Ability to work a schedule of 8:00 a.m. to 5:00 p.m. pacific standard time; Monday through Friday and show up at scheduled time due to call center like environment, phone lines open at 8:00 a.m