Gainwell TechnologiesRemote
Senior Business Operations Analyst - CEV/Medicaid/SNAP
United States of America
Full Time
3 days ago
$69,000 - $99,000 USD
H1B Sponsor Likely
Key skills
Medicaid eligibility verificationSNAP operationsHealthcare operationsCustomer Eligibility Verification (CEV)Public assistance programsOperational data analysisReport developmentMicrosoft ExcelCommunication
About this role
Gainwell Technologies is seeking a Senior Business Operations Analyst - CEV/Medicaid/SNAP to enhance operational performance and process improvement initiatives within public assistance programs. This role involves supporting delivery teams through data analysis and workflow evaluation while collaborating with various stakeholders to improve efficiencies and service delivery outcomes.
Responsibilities:
- Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives
- Serve as a subject matter expert for Medicaid eligibility verification, and SNAP related public assistance workflows
- Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements
- Research operational issues, identify root causes, and recommend corrective actions
- Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness
- Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards
- Develop and maintain reports, dashboards, and business documentation
- Participate in operational reviews and client discussions as needed to support delivery objectives
Requirements:
- 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments
- 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes
- Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred
- Experience analyzing operational data, preparing reports, and identifying process improvement opportunities
- Strong analytical, organizational, problem-solving, and communication skills
- Proficiency with Microsoft Excel and reporting tools
- Experience working in cross-functional operational environments preferred
- Working knowledge of SNAP operations, eligibility processes, or public assistance programs
- Experience working in cross-functional operational environments