Apple Administrator

Job Title: Apple Administrator

Location: Charlotte, NC
Contract: Longterm W2

Job Description

We are seeking an experienced Apple Administrator / Workspace ONE Engineer to support and manage enterprise Mac infrastructure and endpoint management environments. The ideal candidate will possess strong Level 3 (L3) support expertise, with the ability to troubleshoot, analyze, and resolve complex backend issues within macOS environments.

Key Responsibilities

• Administer and support enterprise Apple/macOS environments.
• Manage and maintain Workspace ONE platform for device enrollment, configuration, compliance, and application deployment.
• Support Apple device lifecycle management using MDM/UEM technologies.
• Perform advanced troubleshooting and root cause analysis for macOS, endpoint management, and infrastructure-related issues.
• Investigate and resolve backend system problems beyond standard desktop support functions.
• Configure and manage Apple Business Manager (ABM), certificates, profiles, and security policies.
• Deploy and manage applications, patches, and operating system updates.
• Work with identity and access management solutions including Active Directory, Azure AD/Entra ID, and SSO integrations.
• Create and maintain automation scripts using Bash, Shell, or Python.
• Collaborate with infrastructure, security, and engineering teams to improve endpoint management processes.

Required Skills

• Strong experience administering macOS/Apple environments.
• Hands-on experience with Workspace ONE (highly preferred).
• Experience with JAMF Pro and/or Microsoft Intune.
• Knowledge of MDM/UEM platforms and enterprise endpoint management.
• Advanced L3 troubleshooting and problem-solving skills.
• Experience with Apple Business Manager (ABM).
• Knowledge of Active Directory, Azure AD/Entra ID, and SSO.
• Scripting experience (Bash, Shell, Python) preferred.
• Understanding of certificates, PKI, security compliance, and device management best practices.

Key Requirement

This role requires a true Level 3 Engineer, not a desktop support technician. Candidates must demonstrate the ability to diagnose and resolve backend infrastructure, endpoint management, and system-level issues, rather than only performing user-facing support activities.

Preferred Qualifications

• 5+ years of Apple/macOS administration experience.
• Experience managing large-scale enterprise Mac deployments.
• Workspace ONE certification is a plus.
• JAMF or Microsoft endpoint management certifications are a plus.