Sr. HR Business Partner

Zillow is a leading real estate platform in the U.S., and they are seeking a Senior HR Business Partner to support their Rentals organization. This role involves providing strategic HR support, building relationships with business leaders, and implementing HR programs that drive organizational effectiveness.

Responsibilities:

• Serve as the primary day-to-day HR point of contact for business leaders, Directors, and front-line managers across the Rentals organization — spanning sales, product, and operations — building effective, trust-based working relationships at every level
• Execute high-impact coaching and consultation for senior leaders and managers on complex performance management, organizational development, and leadership capabilities
• Proactively design and implement scalable, strategic HR programs and solutions that drive business outcomes and organizational effectiveness across the full Rentals portfolio
• Provide strategic guidance on organizational design, workforce planning, performance management, and compliance; own the operational follow-through on complex organizational changes and leadership decisions within a rapidly growing environment
• Conduct investigations of workplace policy violations with guidance from the HR Director
• Partner with Rentals leaders and the broader people team to develop and execute unified HR strategies that champion growth, innovation, and organizational effectiveness — including implementing programs, processes, and tools
• Assess human resources needs across your Rentals client groups — spanning sales, product, and operations — in areas such as performance management, employee relations, compensation, career development, and leadership development, and drive appropriate solutions in partnership with the HR Director and COE people org partners
• Support the communication, rollout, and execution of cyclical HR programs and initiatives for your client groups (e.g., calibration, annual reviews, compensation planning, engagement surveys), with a lens toward the unique rhythms and pressures of a high-growth rentals business
• Leverage data and feedback to identify trends and recommend actions to improve team health, retention, and performance across the Rentals organization

Requirements:

• Bachelor's degree in Human Resources Management, Business Administration or related field preferred
• 5–8 years of experience in HR; ideally in the HR Business Partner space working with large, dynamic organizations, with prior exposure to sales, product, or operations client groups strongly preferred
• Ability to achieve results and manage an autonomous workflow, with some oversight, in a fast-paced, ever-changing environment with multiple and sometimes shifting priorities
• Knowledge of HR policies, procedures, compliance, and practices, with experience developing, executing, and maintaining HR projects and programs
• Strong understanding of HR Centers of Excellence (COEs), understand how the pieces fit together within an HR organization, and can effectively partner with these groups to proactively improve organizational outcomes
• Demonstrated ability to diagnose people problems using critical thinking and identify and drive appropriate solutions, with experience in employee relations, change management, coaching managers, and conflict resolution strategies
• Effective verbal and written communication and presentation skills, with high attention to detail and a demonstrated ability to maintain a high level of confidentiality and integrity with executive presence
• Digitally fluent across Google Workspace tools (Docs, Sheets, Slides, AI) and have a proficient understanding of HRIS systems (Workday preferred) and HR reporting