Customer Service Representative (Mandarin Required)

Think Academy U.S is a world-leading education and technology enterprise that serves millions of students globally. They are seeking a Customer Service Representative who will provide course consultations, manage student enrollments, and ensure excellent customer service to clients, requiring fluency in both English and Mandarin.

Responsibilities:

• Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials
• Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services
• Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments

Requirements:

• Bachelor's degree or above, has strong interest in Education-related fields
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service
• Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills
• Bilingual proficiency in both English and Mandarin is Required
• 1–3 years of experience in the education-related customer service field is a plus, but not required