Customer Service Representative

Ascension is a leading nonprofit Catholic health system that empowers its associates to reimagine healthcare. The Customer Service Representative role involves engaging with patients and members, providing customer service, and supporting business priorities through various communication channels.

Responsibilities:

• Engage patients and members in their health care and benefits
• Provide customer service, research, and file completion needs
• Flexible and adaptable, evolving with business needs
• Execute outbound campaigns, email, and send broadcast text messages to support business priorities
• Provide reporting and insights to business stakeholders

Requirements:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
• Strong verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to provide professional and courteous service in a fast-paced environment
• 1-2 years of customer service experience preferred