Customer Engineer (OEM Vehicle Validation & Issue Troubleshooting Specialist)

Vehicle Support: Development powertrain system support and troubleshooting including hardware, software, controls and electronic systems level troubleshooting

Issue troubleshooting and resolution: Following troubleshooting trees independently where troubleshooting trees are available or using engineering judgement to diagnose issues, working with technicians to carry out investigation & resolution, tracking issues with clear documentation of outcomes and communicating plans and outcomes with engineers, techs and customers.

Validation support: Utilize Calterm and other engineering tools to download ECM software and calibrations (in collaboration with support from Cummins Columbus team), participate and support Vehicle Validation activities - collecting data, overriding engine conditions, addressing and documenting issues with regards to validation.

Communication and documentation: utilize both existing documentation paths for issue tracking and create new communications or documentation methods based on scope of work.

The ideal candidate will have:

Experience troubleshooting on vehicles. Those with backgrounds as a heavy duty technician or service writer/advisor would do well

Proven success with technical problem solving

Experience working with engines

Past experience working for a corporation

Ability to manage workload and prioritize tasks while maintaining effective communication and documentation