Virtual - Business Sales Representative

Comcast is a leading technology provider to small businesses and one of the fastest growing providers of Ethernet services. The Business Sales Representative is responsible for inbound telesales of Comcast services to small-to-medium business customers, meeting sales quotas, and ensuring a high-quality customer experience.

Responsibilities:

• Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services
• Ensure CRM software is accurate and up to date on daily basis
• Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately
• Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers
• Keep up-to-date on product knowledge, industry information and competitive landscape
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Requirements:

• High School Diploma / GED
• 0-2 Years relevant work experience
• Meet and exceed sales quotas by generating sales from inbound calls and follow-up with potential customers to sell Comcast Business Services products or services
• Ensure CRM software is accurate and up to date on daily basis
• Manage the customer relationship from initial call, through close to resolve on the first call or escalate appropriately
• Deliver best-in-class customer experience and represent Comcast Business Services in a professional and courteous manner to prospects and customers
• Keep up-to-date on product knowledge, industry information and competitive landscape
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities
• Adaptability
• Communication
• Critical Thinking Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization
• Wireless experience strongly preferred