Sterile Processing Customer Service

STERIS Instrument Management Services, Inc. provides essential services to hospitals across the United States. As a Customer Repair Support Specialist, you will train customers in the proper care and handling of surgical instruments and devices, support clinical teams, and ensure compliance with industry standards.

Responsibilities:

• You’ll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
• Meet with customers to understand challenges and present solutions
• Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services
• Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You’ll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices
• Record maintenance services, daily cost savings, and potential barriers to implementation

Requirements:

• High School Diploma or GED
• 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
• Excellent presentation skills
• Associate's degree in Surgical Technology and Sterile Processing Certification
• Surgical Technology or Sterile Processing experience and training