Onestream Support Lead
Cleveland, Mississippi, United States of America
Contract
3 weeks ago
About this role
Onestream Support Lead
Location -Cleveland Ohio
Type: Contract
Job description:
Primary interface with business and IT stakeholders
Owns P1/P2 coordination and escalations
Leads resolution for complex L2 issues and directs offshore work
Drives RCA, problem records, and continuous improvement backlog
Validates and approves support documentation/runbooks
Provides weekly/monthly service reporting and governance participation
Support for production issues impacting OneStream operations, including:
OneStream application errors (data loads, workflows, consolidations, calculations)
Job failures (scheduled loads, cube processes, business rule execution)
Report/dashboard failures (OneStream reports, books, guided reporting if used)
User access and security issues (role assignment, permission errors standard requests)
Performance issues (triage, analysis, recommendations; escalation to L3/infra where needed)
Skills-Mandatory Skills : Onestream
Tidal Impact provides equal employment opportunities to all employees and applicants for employment Tidal Impact is a leading Global IT Solutions Provider and system integrator serving customers throughout the United States.
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