Advanced Inside Sales Representative - Business Development Representative

Wolters Kluwer is a leading global provider of information, software solutions, and services for the health, tax, accounting, and legal sectors. They are seeking an Advanced Inside Sales Representative to assist sales personnel in meeting or exceeding their sales goals through customer qualification, outreach, and lead generation activities.

Responsibilities:

• Provide customer sales qualification by fielding inbound telephone, web and email activity coming from the CT websites and route the requests to the appropriate internal teams
• Outreach and campaign follow-up to new customers (“prospects”) and existing customers
• Cross-sell/upsell of new solutions to existing CT subscription customers as directed
• Supporting and assisting with CT subscription renewal motion
• Vetting, qualifying and prospecting new customers for sales
• Learning and staying informed on the complex and comprehensive CT suite product line
• Updating the sales CRM database (salesforce.com)
• Managing time and resources effectively
• Representing Wolters Kluwer within the industry and territory
• Contributing to sales marketing campaign planning and lead generation activities
• Manage and maintain the prospector inbound web form queue in Saleforce.com
• Comply with all lead-management-related service-level agreements
• Conduct customer/prospect account research (web, D&B, Top LF, Global top 2000) to identify and warm up new opportunities for the sales team
• Generate marketing qualified sales leads via outbound call and/or email initiatives. Outbound lists include, but are not limited to marketing campaign follow-up, event registration, etc
• Regularly check-in with sales managers to gather feedback, help create reports and improve the prospecting workflows
• List compiling, clean-up and preparation for prospecting team activities
• Scheduling customer meetings for sales
• Manage incoming communications to the prospector mailbox

Requirements:

• Excellent communication skills (oral & written)
• Ability to work effectively and efficiently
• Experience with sales CRM database (salesforce.com)
• Experience in customer sales qualification
• Experience in outreach and campaign follow-up
• Experience in cross-selling/upselling solutions
• Experience in supporting subscription renewal motion
• Experience in vetting, qualifying and prospecting new customers
• Ability to learn and stay informed on complex product lines
• Experience in conducting customer/prospect account research
• Experience in generating marketing qualified sales leads
• Ability to manage time and resources effectively
• Experience in scheduling customer meetings for sales
• Experience in managing incoming communications