A/V Support Technician
Norcross, Georgia, United States of America
Contract
19 hours ago
$25 USD
Key skills
GoAI
About this role
Description
We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance.
Responsibilities:
Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations.
Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation.
Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions.
Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset.
Complete service documentation that captures work performed, technical findings, and recommended next steps.
Support customers covered by ongoing service agreements and recurring maintenance programs.
Follow established field safety practices and take part in regular safety discussions and compliance activities.
Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.
Requirements
3-5+ years of experience in commercial AV service, support, installation, or field engineering roles.
Demonstrated experience working with platforms and technologies such as Crestron, Extron, Biamp, and Q-SYS.
Strong diagnostic skills with the ability to resolve technical issues across integrated audiovisual environments.
Comfortable working directly with customers and explaining technical information in a clear, detail-oriented manner.
Hands-on familiarity with audiovisual systems, audio conferencing solutions, and cable assemblies.
A valid driver's license and a clean driving record are required.
Industry certifications related to AV technologies are preferred, including credentials from organizations or manufacturers such as Crestron, Extron, Q-SYS, or Biamp.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance.
Responsibilities:
Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations.
Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation.
Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions.
Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset.
Complete service documentation that captures work performed, technical findings, and recommended next steps.
Support customers covered by ongoing service agreements and recurring maintenance programs.
Follow established field safety practices and take part in regular safety discussions and compliance activities.
Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.
Requirements
3-5+ years of experience in commercial AV service, support, installation, or field engineering roles.
Demonstrated experience working with platforms and technologies such as Crestron, Extron, Biamp, and Q-SYS.
Strong diagnostic skills with the ability to resolve technical issues across integrated audiovisual environments.
Comfortable working directly with customers and explaining technical information in a clear, detail-oriented manner.
Hands-on familiarity with audiovisual systems, audio conferencing solutions, and cable assemblies.
A valid driver's license and a clean driving record are required.
Industry certifications related to AV technologies are preferred, including credentials from organizations or manufacturers such as Crestron, Extron, Q-SYS, or Biamp.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.