Senior Product Manager, edX Commerce

2U is a company dedicated to transforming lives through higher education by providing access to world-class learning. They are seeking a Senior Product Manager to lead the commerce capabilities roadmap for the edX Marketplace, focusing on evolving the commerce foundation to support subscription-based learning and driving revenue growth through innovative features.

Responsibilities:

• Own the edX.org commerce capabilities product roadmap, from strategy through execution — including checkout, payment processing, billing, pricing, SKU management, and order management
• Lead product efforts to support the launch and ongoing maturation of the edX consumer subscription offering, including subscription billing flows, upgrade/downgrade paths, and pricing tier management
• Define and drive the product requirements to consolidate edX commerce onto a unified backend platform — enabling clean coexistence of subscription and a la carte purchasing models at scale
• Develop and execute a sequenced roadmap of revenue-driving commerce features, including dynamic pricing, multi-currency and geopricing, financial assistance, promotional capabilities, bundling, abandoned cart recovery, omni-channel purchasing, and in-cart personalization
• Partner with engineering leadership to manage the transition from the current commerce infrastructure to a modernized commerce backend, ensuring continuity of the learner purchase experience throughout
• Define engineering backlog, technical requirements, and product features; lead cross-functional teams of engineering, data science, UX, and finance to design and deliver solutions
• Develop and manage to commerce KPIs and revenue targets — including checkout conversion rate, cart abandonment rate, payment success rate, and revenue per visitor
• Ensure commerce capabilities meet legal and compliance requirements across applicable markets, including payment regulations, VAT/taxation, and data privacy standards
• Regularly measure and communicate impact and outcomes; adjust course based on data, experimentation, and market signals
• Interact directly with learners, business stakeholders, and organizational leaders to understand emerging commerce needs and capture them in product memos, demos, and executive presentations
• Represent your team with edX and 2U leadership and external stakeholders including payment platform vendors and partners
• Use your own product — be an edX learner and purchaser, and develop deep empathy for the commerce experience

Requirements:

• 5–8 years of product management experience, with demonstrated ownership of ecommerce or commerce platform capabilities at a consumer web or marketplace company
• Experience with promotional mechanics, bundling strategies, and in-cart personalization
• Experience with A/B testing and experimentation in a commerce context
• Experience with subscription commerce models — including billing infrastructure, pricing tiers, upgrade/downgrade flows, and subscription lifecycle management
• Demonstrated track record of driving revenue outcomes through commerce product improvements
• Experience navigating platform migrations or backend consolidation initiatives — you understand how to manage build decisions during a transition without creating technical debt
• Strong understanding of payment processing, checkout optimization, and order management systems
• Experience with global commerce capabilities — multi-currency, geopricing, alternative payment methods, and localization
• Structured and data-driven thinking with a strong bias to action
• Experience partnering effectively with engineering, UX, data science, finance, and legal teams to deliver on an outcome-oriented commerce roadmap
• Excellent communication and cross-functional leadership skills
• Outcome-focused — you build roadmaps around outcomes, not solutions, and pivot quickly when something isn't delivering value
• Experience with agile software development
• Familiarity with modern commerce platforms such as CommerceTools, Stripe, Braintree, Recurly, Viax, or similar
• Familiarity with order to cash related architectures ranging from commerce platforms to price, tax, invoicing, ERPs, and the requisite data flows that power the above
• Familiarity with security standards and protocols as they relate to commerce, payments, and PII
• Familiarity with commercial and payment related aspects such as fx rates and fees, taxes, and refunds
• Experience envisioning, designing, and prototyping delightful commerce experiences
• Background in marketplace, SaaS subscription, or online education products
• Familiarity with payment compliance, PCI-DSS, VAT/GST, and global tax frameworks